Frequently Asked Questions.

Engagement Rings

What are the "4Cs" of a diamond?
Why is cut considered the most important of the 4Cs?
How does diamond colour grading work, and does my choice of metal matter?
What does "eye-clean" mean, and do I need a flawless diamond?
Is a diamond's carat weight the same thing as its size?
What's the difference between a diamond's "cut" and its "shape"?
Which diamond shape is the most popular for engagement rings?
Why do so many couples choose an oval diamond?
What's the difference between a brilliant cut and a step cut like the emerald cut?
What is a solitaire engagement ring?
What is a halo setting, and what's a "hidden halo"?
What is a trilogy (three-stone) engagement ring?
What's the difference between platinum, white gold, yellow gold and rose gold?
Should I consider a lab-grown diamond, or is natural always better?

Bespoke Design & Custom Commissions

What does "bespoke" jewellery actually mean at Griffin & Co?
What's the first step in starting a bespoke commission?
I don't have a design in mind — can I still go bespoke?
What happens during a bespoke design consultation?
What should I bring to my consultation, and is there any obligation to buy?
How long does a bespoke commission take?
What's the difference between the online design studio and full bespoke design?
What happens after I place an order through the online design studio?
How accurate are the 3D CAD renders of my design?
What are the 4Cs, and how do they matter for a bespoke diamond?
Should I choose a natural or lab-grown diamond for my bespoke piece?
What factors affect the cost of a bespoke commission?
Can you remodel my old or inherited jewellery into something new?
What kinds of jewellery can I have made bespoke, beyond engagement rings?
Can I design a custom signet ring with my family crest?
What is the Kimberley Process, and how does it apply to my diamond?
What's the difference between recycled gold and Fairmined gold?
How does Griffin & Co approach ethical sourcing in practice?

Gemstone Collections

What gemstones does Griffin & Co offer beyond diamonds?
How durable is sapphire for everyday wear?
What makes emerald different to care for than sapphire or ruby?
Why is opal considered a more delicate gemstone?
Is amethyst a good everyday gemstone?
What's the difference between ruby and sapphire?
What makes tourmaline distinctive as a gemstone?
What should I know about topaz?
How is caring for pearls different from caring for other gemstones?
Should I choose a coloured gemstone or a diamond for my engagement ring?
How do I choose the right shape or cut for a coloured gemstone?
Can I have a bespoke piece made with a specific gemstone?
What are the traditional birthstones for the gemstones Griffin & Co stocks?

Book an Appointment

Wedding Rings

Do you create bespoke shaped or contour wedding bands to match my engagement ring?
How far in advance should we order our wedding rings?
Can we design our wedding rings online if we don't live near Chichester?
Do our wedding rings have to match?
Which metal is best for a wedding band?
What wedding band styles does Griffin & Co offer?
What should I think about when choosing a men's wedding ring?
How much does a wedding band typically cost?
Should we choose a ready-made wedding band or go bespoke?

Jewellery Repair & Remodelling

What jewellery repair services does Griffin & Co offer?
How much does ring resizing cost?
Are there rings I can't have resized?
How long does a jewellery repair take?
Is there a minimum charge for repairs?
What does claw repair or retipping involve, and what does it cost?
Can you repair a broken chain, clasp, or bracelet?
What is rhodium plating, and when do I need it?
My ring doesn't sparkle like it used to. Does it need a repair?
Can you repair jewellery I didn't buy from Griffin & Co?
What is jewellery remodelling, and what can you do with my old pieces?
How much does remodelling cost, and how long does it take?
Do you offer home visits for repairs and remodelling consultations?
Is there a fee for a home visit?
How do I find my bracelet or bangle size?
What necklace length should I choose?
How do I find the right earring or hoop size?
How should I clean my jewellery at home, and does it differ by metal?
Can I use an ultrasonic cleaner on my jewellery?
How should I store my jewellery, and how do I stop silver from tarnishing?

Lab-Grown Diamonds

What is a lab-grown diamond?
Are lab-grown diamonds "real" diamonds?
Are lab-grown diamonds fake, like cubic zirconia?
How are lab-grown diamonds actually made?
How do lab-grown diamonds differ from mined diamonds?
Are lab-grown diamonds graded the same way as mined diamonds?
What are the 4 Cs, and how do they apply to lab-grown diamonds?
Will a lab-grown diamond pass a diamond tester test?
How durable are lab-grown diamonds?
What are the main benefits of choosing a lab-grown diamond?
How much less do lab-grown diamonds cost than mined diamonds?
Are lab-grown diamonds an ethical choice?
What is the environmental impact of lab-grown diamonds compared to mined diamonds?
Do lab-grown diamonds hold their resale value as well as mined diamonds?
Why are so many couples choosing lab-grown diamonds now?
Can I design a bespoke engagement ring using a lab-grown diamond?
Can I see and compare lab-grown diamonds in person before I decide?
Where can I learn more about choosing a lab-grown diamond?

Selling Your Gold

How much is my gold worth?
Do I need an appointment to sell my gold?
What kinds of gold do you buy?
Do you buy gold coins and bullion?
How do you work out the value of my gold?
Do I have to sell on the day?
What do I need to bring to sell my gold?
Should I sell my gold or have it remodelled?